Yes. We hold public utilities licensing for both trades, and every job is carried out by an in-house licensed technician — not a rotating cast of subcontractors. You can ask to see the license at the start of the job.

We inspect, then give you a written fixed price before anything is touched. If we open something up and find hidden damage, work stops, we show you photos, and we agree a revised fixed price before continuing. You will never see a number appear at the end of the job.

Travel and a full inspection. It is credited against the job total if you accept the quote — so you never pay for travel and inspection twice. If you decline, the fee is all we charge, and we'll still tell you honestly what we found and what to watch.

Workmanship: the joint we made, the wire we terminated, the unit we installed — if it fails for a reason within our work, we come back and fix it free, no forms, no arguing. It does not cover wear, new damage, or parts failing beyond their own manufacturer warranty (we'll still help source the fix).

Emergencies between 10pm and 6am carry a fixed night surcharge, which is quoted before we dispatch — never after. Daytime emergencies get the same fixed quote as a scheduled job. If it can genuinely wait 24 hours, we'll tell you that, because a scheduled slot is cheaper.

Cash, card, or PayNow, on completion — never a deposit before the quote is agreed. Commercial clients can pay by invoice with NET-30 terms.

Inside your unit is our job. Common drainage and the main riser belong to HDB — we'll identify the boundary, do the inside-unit side, and (with your TC approval) coordinate the common-side work so you're dealing with one crew, not two companies blaming each other.

Yes — that's what the call-out inspection is for. You get a written finding and a fixed quote, and there's zero obligation. We'd rather lose a job than earn a bad reputation.